Testing Guide for Telecommunications

Improve Your Telecommunications Services with Our Comprehensive Testing Guide

Challenge

Develop a self-service portal for customers to manage their accounts, view usage, and purchase new services.

Examples of most used questions and best practice for your industry that you might ask to your targeted testers.

Are the plans and packages clearly explained and easily understandable?
Is customer service accessible and helpful to customers in case of problems or questions?
Are there options for customizing services to meet the needs of customers?
Are customer reviews and comments visible and helpful to other potential customers?
How can our Telecommunications company improve the user experience beyond improving technical features?
How could our company improve its customer service?